Updated
1. About This Privacy Policy
Stage Engage Limited respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, use our services, apply for a role or otherwise interact with us. Stage Engage Limited is the data controller responsible for your personal information. Stage Engage Limited Company number: 08912763 The Shippon, Unit 1, Old Wheatley Farm Pocombe Bridge Exeter, Devon EX4 2HA United Kingdom Email: office@stageengage.com Telephone: +44 (0)1392 248884
2. Information We Collect
Depending on how you interact with us, we may collect: • Your name, job title and organisation • Your email address, telephone number and postal address • Information included in enquiries, quotation requests and correspondence • Information about events, projects or services you ask us to provide • Billing, invoicing and transaction information • Marketing preferences and communication history • Recruitment information, including your CV, employment history and qualifications • Technical information, including your IP address, browser, device type and operating system • Website usage information, including pages visited, links selected, referral source and time spent on the website • Cookie identifiers and advertising information, where applicable We collect information directly from you, automatically when you use our website, through cookies and from relevant third parties such as your employer, clients, venues, suppliers, event partners and technology providers. Please avoid submitting sensitive personal information unless it is necessary and we have specifically requested it.
3. How and Why We Use Your Information
We may use your information to: • Respond to enquiries and quotation requests • Plan, manage and deliver our services • Communicate with clients, suppliers, venues and event partners • Process payments, invoices and account records • Manage our contractual and commercial relationships • Maintain internal business and project records • Improve our website, services and customer experience • Monitor website performance and understand how visitors use it • Measure the effectiveness of our advertising • Send relevant news and marketing communications where permitted • Process job applications and manage recruitment • Detect fraud, protect our systems and maintain website security • Meet our legal, regulatory, tax and accounting obligations • Establish, exercise or defend legal claims We process personal information where it is necessary to perform a contract, take steps before entering into a contract, comply with a legal obligation or pursue our legitimate business interests. We rely on consent where required, including for certain marketing communications and non-essential website tracking. Where information is required to provide a quotation or service, we may be unable to proceed if you do not provide it. You can unsubscribe from marketing at any time by selecting the unsubscribe link in an email or contacting office@stageengage.com.
4. Cookies, Payments and Data Sharing
Under UK data protection law, we must have a lawful basis for using your personal information. Depending We use cookies and similar technologies to operate our website and understand how it is used. Subject to your cookie choices, we may use Google Analytics to understand website traffic, Google Ads to measure advertising performance and Google Tag Manager to manage these technologies. Where consent is required, non-essential analytics and advertising technologies will not be activated until you have made your choice. You can change your preferences through our cookie controls. Further information is available in our Cookie Policy. Payments may be processed securely by Stripe. Stage Engage does not receive or store complete debit or credit card details. We may receive limited transaction information such as your name, billing details, payment status and transaction reference. We do not sell your personal information. Where necessary, we may share it with: • Website providers, including Framer • Analytics and advertising providers, including Google • Payment providers, including Stripe • Email, communication, accounting and cloud storage providers • Venues, suppliers, contractors and event partners • Insurers, accountants, legal advisers and other professional advisers • Government bodies, regulators or law enforcement agencies where required • Potential purchasers and their advisers if our business is sold or reorganised
5. Retention, Security and International Transfers
We retain personal information only for as long as reasonably necessary. Generally: • Enquiry information is retained for up to two years after our last meaningful contact • Client, supplier, contractual and financial records are generally retained for six years • Marketing information is retained until you unsubscribe or it is no longer relevant • Cookie and analytics information is retained for the periods described in our Cookie Policy • Unsuccessful job application information is generally retained for up to six months • Successful applicant information becomes part of the individual’s employment record Information may be retained for longer where required by law or to establish, exercise or defend legal claims. We use appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction. Some service providers may process information outside the United Kingdom. Where this happens, we use safeguards recognised under UK data protection law, such as UK adequacy regulations or approved contractual protections.
6. Your Rights and How to Contact Us
Depending on the circumstances, you may have the right to: • Request access to your personal information • Ask us to correct inaccurate or incomplete information • Ask us to delete your information • Ask us to restrict how your information is used • Object to certain uses of your information • Request the transfer of information you provided to us • Withdraw consent where we rely on consent • Complain to the Information Commissioner’s Office These rights are not absolute and may be subject to legal restrictions. To exercise your rights, contact office@stageengage.com. We may need to verify your identity before completing your request. You can also complain to: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Telephone: 0303 123 1113 Website: www.ico.org.uk We may update this Privacy Policy to reflect changes to our services, technology or legal obligations. The latest version will always be available on this page.
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